FAQ

Azores Group offers excursions, real estate sales and purchases & listing platform and short/long term rentals, tours and activities, festivals and local community experiences, car rentals, bike rentals, and boat rentals.

Azores Group is based in São Miguel, Azores, with a network of local contacts across all Azorean Islands.

Our mission is to provide authentic Azorean experiences while supporting local businesses and communities.

You can reach us via email at stan@azores.group, phone and WhatsApp at +351968821419, and Live Chat directly on the Website.

You can submit requests online through our website (via Live Chat), by email, or by calling our customer service. We also recommend creating or joining groups and posting directly in the relevant group pages for faster interaction.

Yes, we recommend purchasing travel insurance to protect against unforeseen circumstances during your trip.

We are open every day 24/7.

Yes, many of our offerings can be customized to cater to your preferences.

We accept cash, bank transfers, and cryptocurrency for services.

We work closely with local partners to provide genuine experiences that reflect the Azorean culture.

You will enjoy and have fun any time during the year. It will have to be customized based on the day.

Yes, we can arrange airport transfers for your convenience.

We welcome feedback via email, google reviews, and Trustpilot.

We offer multi-day excursions, including cultural, adventure, wellness, and luxury-focused experiences. Popular excursions include the Pure São Miguel, Extreme, and Luxury packages. We also offer fully custom excursions.

Bookings can be made through our website, by email, or by calling our customer service. Live chat is also available for immediate assistance.

Yes, meals are included in most excursions. Depending on the package, meals may cover breakfast, lunch, and dinner, often showcasing local Azorean cuisine.

For excursions, cancellations are fully refundable if made 90 days in advance. After that, refunds are not available as third-party bookings (hotels, providers) are already confirmed.

Yes, all excursions include local transportation. This covers airport transfers, daily tour transportation, and any transfers between activities. Car rentals can also be arranged on request.

Yes, itineraries can be fully customized to your preferences. You can adjust activities, select specific locations, or tailor the experience to your group's interests.

The minimum age depends on the excursion. For example, the Extreme Excursion requires participants to be at least 16 years old due to the physically demanding activities.

No, all necessary equipment for activities, such as buggy tours and water sports, is provided. However, it’s recommended to bring comfortable clothing, swimwear, sunscreen, and hiking shoes.

Yes, discounts are available for groups. Please contact us for more information on group rates.

Yes, you can choose between different accommodation options, such as 4/5-star hotels or private AL villas, depending on your excursion.

In case of bad weather, we will reschedule activities or offer alternative experiences. Safety is our priority, and we will keep you informed if any changes are necessary.

Some excursions and accommodations are wheelchair accessible. Please inform us in advance so we can ensure the necessary arrangements are made.

Our standard excursions are 7-day experiences. However, depending on the chosen package, excursions can extend up to 21 days, allowing you to explore all the islands in the Azores for a more in-depth adventure.

The price typically includes accommodations, meals, local transportation, guided tours, and entry tickets to key attractions. Please review the details of each excursion for specific inclusions.

Yes, tickets to key attractions such as Terra Nostra Park and the Cozido das Furnas experience are included in the price of the excursion.

Yes, if you prefer to explore on your own, we can arrange a car rental for free in place of the guided tours ONLY for the Lux Excursion.

Yes, we offer couples pricing. Please check the details for specific pricing.

We recommend packing comfortable clothing, swimwear, sturdy footwear, and any personal essentials you may need during your stay.

A variety of tours and activities are offered, including Van & Bus Tours, whale and dolphin watching, boat tours, 4x4 buggy tours, climbing tours, and more, showcasing the natural beauty and culture of the Azores. We can organize any experience.

Bookings can be made directly through the website, via email, or by calling customer service. Live chat support is also available for assistance.

Meals are included in some full-day tours, such as the Sete Cidades & Lagoa do Fogo Van Tour, Nordeste and the Furnas Tour. Specific details on meal inclusions can be found on each tour’s description page.

Cancellations are fully refundable up to a week before the tour for day trips. For multi-day tours or customized activities, specific cancellation policies will be provided at the time of booking.

Transportation is provided for all tours, including Van Tours, Bus Tours, and Boat Tours, ensuring comfortable travel between designated pick-up points and tour destinations. Free pick-up is in Ponta Delgada. Please get in touch for any other location.

Most tours are family-friendly, but some activities, such as buggy tours or climbing tours, may have age requirements. Each tour will list any age restrictions.

It is recommended to bring comfortable clothing, sturdy shoes, swimwear (for water-based activities), sunscreen, and a refillable water bottle. Depending on the activity, such as whale watching, extra layers may be useful.

In case of poor weather, tours may be rescheduled or refunded, depending on the circumstances. Safety is always the top priority, and updates will be provided if changes are necessary.

Custom tour packages can be arranged to combine multiple activities, such as a Van Tour in the morning and whale watching in the afternoon. Inquiries for customized itineraries are welcomed.

While most tours are accessible to people of all fitness levels, more active tours, such as climbing or buggy tours, may require a moderate level of physical fitness. Specific requirements are outlined in each tour description.

While whale and dolphin sightings cannot be guaranteed due to the unpredictability of wildlife, the best methods and technology are used to maximize the chances of successful sightings.

Both traditional wooden boats and modern, fast boats are available for whale watching. Each vessel is equipped with safety features and comfortable seating to ensure an enjoyable experience.

Most tours operate year-round, but some activities, such as whale watching, may be seasonal. Availability is based on the time of year and tour type.

Private tours can be arranged for individuals or groups. Whether it’s a Van Tour, boat tour, or bus tour, a personalized experience can be crafted to suit specific preferences.

Yes, private boat rentals are available, allowing for exclusive experiences such as fishing, whale watching, or scenic coastline tours.

Tour durations vary. Van & Bus Tours typically last around 8 hours, while whale watching tours are generally around 4 hours. Customized tours can be tailored to your schedule.

Full-day boat tours often include meals and drinks. Some tours may also offer snacks and beverages as part of the package.

Yes, all necessary climbing equipment, such as helmets, harnesses, and ropes, is provided to ensure safety and meet industry standards.

Van & Bus Tours typically include transportation, a professional guide, entry to key attractions, and lunch on full-day tours. Check each tour’s description for specific inclusions.

Guides are available in English, Portuguese, Spanish, and German, ensuring that guests from around the world can enjoy the experience.

Children can participate in most boat tours, though age restrictions may apply to climbing tours. Check the specific tour for any age-related requirements.

Yes, a valid driver’s license is required for any tours where participants will be driving a buggy, quad, or other motorized vehicles.

It is recommended to book tours at least week in advance, particularly during peak season, to ensure availability. For private or custom tours, earlier booking is advised.

Yes, bus tours can accommodate large groups, with capacities ranging from 40 to 55 people, making them ideal for corporate events, special occasions, or group outings.

No, all fishing equipment is provided on fishing tours, including rods, reels, bait, and tackle.

Azores Group lists various properties, including houses, apartments, villas, land, and commercial real estate for both sale and rental across the Azores.

Property owners can list their properties through the Azores Group website. Simply create an account, fill out the property details, and upload high-quality photos. Listings are free of charge.

No, you do not need a real estate agent. Azores Group allows you to list your property directly and connect with potential buyers or renters.

Once you find a property you’re interested in, you can contact the owner directly through the contact details provided in the listing. We also recommend using the messaging system on the website to ensure secure communication.

No, property listings on Azores Group are free of charge for both sales and rentals.

Property listings are submitted by the owners. While Azores Group verifies the basic details, the accuracy of the information (such as condition, price, and availability) is the responsibility of the owner.

Yes, you can schedule a property viewing with the owner directly. Most owners are flexible and willing to arrange viewings at a convenient time.

Each property listing includes availability status, and owners are encouraged to update their listings regularly. It’s recommended to contact the owner to confirm availability before making any decisions.

Yes, price negotiations are possible. You can contact the owner directly to discuss the terms of the sale or rental, including price, payment methods, and any other conditions.

Yes, Azores Group features both short-term vacation rentals and long-term rental options. Each listing will specify the rental terms.

The minimum rental period varies depending on the property. Some owners offer daily, weekly, or monthly rentals, while others may require a longer-term lease. This information will be included in the property listing.

Payment methods for property sales or rentals are typically negotiated between the buyer/renter and the owner. Bank transfers and cash are common payment methods, but please check with the property owner.

Azores Group does not mediate disputes between renters and landlords. Any conflicts should be resolved directly between the parties involved. We recommend using clear written agreements to avoid misunderstandings.

Yes, there is no limit to the number of properties you can list for sale or rent on the platform.

Yes, property owners can remove or update their listings at any time through their account on the Azores Group platform.

Azores Group does not offer direct property management services. However, we can connect you with local professionals who specialize in property management.

Yes, Azores Group allows listings for both residential and commercial properties, including offices, retail spaces, and land for development.

All listings are featured on the Azores Group platform and may be promoted through our social media channels and newsletters to increase visibility.

Yes, Azores Group works closely with local property owners, and a large portion of off-market properties may be available by direct inquiry. Contact us for more information on such listings.

Property insurance is not required by Azores Group but is recommended for property owners and renters. It’s best to clarify insurance requirements with the property owner before signing a lease or purchase agreement.

Rental agreements are managed between the property owner and the renter. Azores Group does not provide legal agreements, so it’s important to ensure that both parties agree on the terms and have a formal contract in place.

Azores Group does not charge fees or commissions for property sales or rentals listed on the group platform. All negotiations and transactions are handled directly between the buyer/renter and the property owner.

If you encounter any issues with a property listing (e.g., inaccuracies or unresponsiveness from the owner), you can report the listing directly on the platform for review.

Yes, Azores Group can find a range of vacation rentals, from apartments to private villas, perfect for short-term stays in the Azores.